Terms and Conditions
Pledge to You, Our Customer
We respect your privacy. We do not sell, rent, or loan any
identifiable information regarding our customers to any third party. Any
information you give us is held with the utmost care and security. The only exceptions are when we drop ship products to you directly from one of our suppliers, in this case the supplier is given only the shipping address, contact and phone number if required by the shipping carrier, when we process your payment through Paypal we must give them your name address payment information and sometimes email and or phone number, also when creating shipping labels we must give our shipper your name address and sometimes email and or phone number.
Credit card orders placed on our site are encrypted using SSL
technology, so rest assured that your transactions are protected. With SSL
implemented on both the client and server, information sent via the Internet can
be trusted to arrive privately and unaltered to our server only. In order for
SSL security to work, you must use an SSL-enabled browser. For more information
about SSL, see Netscape's website.
30 Day Warranty Repair/Replacement Policy
We take great pride in our reputation for quality. If,
however, the product we sell you becomes defective and we are notified in
writing of the defect within 30 days from original invoice date unless otherwise
stated. We will at our discretion either repair the product or exchange it for another of the exact
same product. Products returned to us for warranty repair or exchange must be
received by us in the same condition they were shipped to you, with all the same
packaging, components, add-on modules, instructions, etc.. Taking apart or removing the board from a drive voids all warranties. If a hard drive is ordered under the generic model number it cannot be returned for the reason of not matching firmware or other specifics.
To Return an Item to Us Under Warranty
Notify your salesman of the defective product within 30 days of original invoice date via phone # 321-725-1329 or FAX # 321-727-9710. Pack your merchandise securely, our warranty does not include damaged products
returned for repair or replacement due to improper packaging. If a product is
received by us for repair or replacement that has been damaged beyond repair due
to improper packaging you will be charged for that product and it's replacement.
Include a copy of our original invoice or packing slip, with a note reminding us
of the defect. Send the package via a traceable shipping method to: Discount
Computer Peripherals, Inc. Attn: RMA Department 2600 Pomello Rd.,
Malabar, FL 32950-4742
Charges on Warranty Repair/Replacements
If you are returning defective products for a warranty
replacement or credit, you are responsible for the cost of returning it to us.
After we receive the product and determine it is defective we will either repair
or replace the product and ship it to you UPS ground or USPS Mail at no
additional charge. Upgraded shipping methods are available to return the product
to you for an additional non refundable charge. A separate invoice will be
generated by us with the same payment terms as the original invoice for the
additional upgraded shipping charges. If the product cannot be repaired and no
replacement is available we will credit you the amount of the original invoice
minus shipping charges.
If you absolutely cannot wait the time period required to
return the product to us and then us ship you a repair or replacement we can at your expense offer to ship you an advance replacement of
the exact same product. A separate
invoice will be generated by us to be paid by credit card only.
This will appear as a second credit card charge and upon receipt of the defective part (s), within 30 days of the original invoice date, and
inspection by us of the original defective product a credit will be issued in
the amount of the invoice for the advance replacement parts minus any shipping charges. Absolutely no credits will be given for the original
defective products not received within 30 days of the original invoice date.
Returns for Credit
It is at our total discretion whether to accept a return for
credit at all. Please call your salesman at # 321-725-1329 or FAX him at #
321-727-9710 to discuss a possible return for credit. We must be notified in
writing of your desire and reasons for returning the product for credit within
10 days from the date you received it. If we approve a return for credit after
our review of your reasons for returning the product and after the product is
received by us within 20 days of the original invoice date in the same condition
it was shipped to you, undamaged, with all the same packaging, components,
add-on modules, instructions, etc.. a credit will be issued for the original
invoice minus a 30% restocking fee and minus the original shipping charge. If
you are returning merchandise for a credit, you are responsible for the cost of
returning the product to us via a traceable shipping method within 20 days of
the original invoice date. Absolutely no refunds or credits will be given for
returned products not first approved by our salesman or not received within 20
days of the original invoice date. Shipping charges are not refundable under any
Quantity in stock represents stock in our warehouse and/or may
include parts available to us through our exclusive wholesale supplier network
Damages caused by products we sell
You the customer are responsible for and strongly encouraged
to perform proper re-testing of parts before installation. We do not manufacture
any of the products we sell and are not responsible for any damages they may
cause. We do not in any way shape or form make any recommendations for data recovery or make any promises regarding data recovery. We have absolutely nothing to do with data recovery and will not be held liable for any data recovery problems that may occur. We only sell working units matching any specifics regarding firmware version, revision etc.. you the customer tell us. If you require data recovery we strongly recommend contacting a reputable data recovery company. You agree that any claims for any damage caused by any products we sell
will be filed solely with or against the original manufacturer of the product
and will not involve Discount Computer Peripherals, Inc. in any way.
Modified 01/20/2009 wjd